How to handle hame crashes or errors

If you're experiencing constant game crashes or a specific error then there could be some kind of data corruption at fault or an actual software bug.

Before you attempt anything please:

• Reboot your device.
• Check if you have enough free space on the device as not enough space on the device can cause unexpected behaviour in any app.
• Check if there are any app updates available on the App Store or on this website

If possible, please check to see if the game runs normally on other devices or on the latest operating system version. If the game has the exact same issue then it is very likely the error has already been reported by other users and we're already working to fix it.

If the above didn't work and after a few days there are still no updates available then you should report the error to us.

Exclusively as a last resort, you can attempt to reinstall the game which will likely permanently reset all your game progress and in-game currency and in-game resources by following the steps here.